Terms and Conditions GayaKaya – A Clear and Transparent Platform Usage Guide

By registering an account with GayaKaya, you confirm that you have read, understood, and agreed to comply with all Terms and Conditions stated herein, together with our Privacy Policy and Responsible Gaming Policy.

Acceptance of these terms is ongoing for as long as your account remains active. gayakaya reserves the right to amend, add, or remove any provision in this document at any time. Changes take effect immediately upon being published on the platform, and your continued use of the platform following any changes constitutes acceptance of the updated terms.

• You confirm that you are 18 years of age or older as of your registration date.
• You agree that the information you provide during registration is true, accurate, and complete.
• You are responsible for ensuring that online gambling is legal in the region or country where you are located.
• You agree not to use the GayaKaya platform for any unlawful purpose.

To be eligible to register for and use the gayakaya platform, you must meet all of the following eligibility requirements without exception:

• At least 18 years of age as of the registration date.
• Not a citizen or resident of any region that prohibits the use of online gambling services.
• Not currently serving a self-exclusion period on any gambling platform that partners with gayakaya.
• Have full legal capacity to enter into a binding agreement.
• Not acting on behalf of a third party or corporate entity in using this platform.

Each user is only permitted to hold one (1) active account on gayakaya. Registering multiple accounts — whether using the same or different names, email addresses, phone numbers, or payment methods — is strictly prohibited and constitutes a serious violation of these Terms.

During registration, you are required to complete an identity verification (KYC) process, which includes submitting valid identification documents. This process is mandatory, and gayakaya reserves the right to suspend any withdrawal until KYC has been successfully completed.

• Your account information must be consistent with your valid identification documents.
• You are solely responsible for the security of your password and all activity on your account.
• Any suspicion of unauthorized access must be reported to our support team immediately.
• GayaKaya shall not be liable for any losses resulting from a user's negligence in maintaining account security.
• Transferring or selling your account to another party is strictly prohibited.

GayaKaya supports a range of local payment methods including FPX, bank transfer, Touch 'n Go eWallet, Boost, GrabPay, and several others. All financial transactions are processed through secure channels with 256-bit SSL encryption.

Deposits are credited to your account within the timeframe set by your chosen payment method. Withdrawals are processed in accordance with GayaKaya's standard security procedures to ensure funds are only sent to the verified account holder.

• The withdrawal method must match the original deposit method unless otherwise advised by the support team.
• GayaKaya reserves the right to request additional document verification before processing withdrawals that exceed certain limits.
• Accounts that have not completed the KYC process are not eligible to make withdrawals.
• GayaKaya reserves the right to decline or hold any transaction suspected of involving fraud or money laundering.
• All deposited and won funds are in Malaysian Ringgit (MYR).

GayaKaya offers a variety of bonuses and promotions from time to time, including welcome bonuses, reload bonuses, cashback, rebates, and VIP offers. Each promotion has specific terms clearly stated on its respective promotion page.

• Bonuses may only be claimed once per promotion unless otherwise stated.
• Bonus abuse, including opening multiple accounts to claim bonuses, is a serious violation.
• GayaKaya reserves the right to void related bonuses and wins if promotion requirements are not met.
• The wagering (rollover) requirement for each bonus is explicitly stated in its respective promotion terms.
• GayaKaya reserves the right to modify, suspend, or terminate any promotion at any time.

All games available on gayakaya are powered by software from internationally licensed providers. Each game has its own rules displayed within the game interface. Players are responsible for understanding the rules of each game before playing.

• Wins are calculated based on results recorded by the gayakaya game server, not on the player's device.
• In the event of a technical disruption during gameplay, gayakaya will resolve the issue based on valid server records.
• The use of automated software, bots, or any tool that provides an unfair advantage is strictly prohibited.
• GayaKaya reserves the right to void any round or game affected by a verifiable technical error.
• Minimum and maximum wagering limits for each game are displayed within the respective game interface.

GayaKaya expects all players to interact on our platform with respect and responsibility. Any conduct that disrupts other players' experience or damages the platform's reputation will not be tolerated.

• The use of offensive language, threats, or harassment toward other users or support staff is strictly prohibited.
• Any attempt to hack, manipulate, or exploit vulnerabilities in the gayakaya system is a serious offence.
• Any attempt at financial fraud, including unauthorized chargebacks, will result in immediate account termination.
• Spreading false information about gayakaya on public platforms may result in legal action.

GayaKaya reserves the right to suspend or terminate any account at any time if there is evidence or reasonable suspicion that the user has violated any provision of these Terms and Conditions.

• Temporarily suspended accounts cannot make deposits, withdrawals, or participate in any games.
• In cases of termination due to fraud or serious violations, GayaKaya reserves the right to forfeit all balances in the relevant account.
• Players may request to close their own account at any time through customer support.
• Any valid balance in an account closed at the player's request will be returned once all conditions have been met.

GayaKaya provides this platform "as is" without any express or implied warranties except as specifically stated in this document. Our platform makes every effort to ensure continuous service availability; however, technical disruptions and periodic maintenance are unavoidable.

• GayaKaya is not liable for any indirect, incidental, or consequential losses arising from the use of the platform.
• Gayakaya's maximum liability under any circumstances is limited to the amount of the player's most recent deposit.
• GayaKaya is not liable for any losses resulting from internet disruptions, device failures, or external factors beyond our control.

GayaKaya cares about the well-being of every player. We provide a range of tools to help players stay in control, including deposit limits, session time limits, temporary breaks, and long-term self-exclusion options.

If you or someone you know is experiencing gambling-related issues, we encourage you to use the responsible gaming tools available or contact our support team. Full information is available on the Responsible Gaming us.

• Deposit limits can be set from your account dashboard at any time.
• The temporary break feature can be activated for a period of 24 hours to 30 days.
• Permanent self-exclusion may be requested through the customer support team.
• GayaKaya reserves the right to enforce additional limits if there are signs of problem gambling on a user's account.

GayaKaya reserves the right to amend these Terms and Conditions at any time based on business needs, legal changes, or platform improvements. All changes will be published on this page with an updated revision date.

For material changes that significantly affect player rights, GayaKaya will send notifications via email or in-platform notice at least 7 days before the changes take effect. Continued use of the platform after the effective date constitutes acceptance of the revised terms.

If you have any questions, concerns, or complaints regarding these Terms and Conditions or the use of the GayaKaya platform, our customer support team is available 24/7 to assist you.

• Live Chat: Available directly on the gayakaya platform, 24 hours a day, 7 days a week.
• Email: [email protected] (response within 24 business hours).
• Support languages: Bahasa Melayu and English.

For account-related issues, please include your account ID to help expedite the resolution process. Our team will address every enquiry promptly and professionally.